Legal Information

This page sets out the legal information that applies to this website and to the training courses, media-feed services and related materials offered through it. It is published by showlumo, the operator of this website and the provider of professional instruction and technical support in live media production, video operation, live signal management, content distribution and camera work for news programmes, streaming and television broadcasting. It explains who we are, how we are registered, what is expected of you when you use the site, how far our responsibility extends, and which additional policies form part of our relationship with you. Last updated: 6 November 2026.

Identity of the Website Operator and Its Role

The operator of this website is showlumo, a commercial business working in the media and broadcasting sector. showlumo is the central hub for media feeds and a provider of professional training, specialising in professional video operation, live signal management, content distribution, camera work and the creation of reliable, high-quality feeds for news programmes and television broadcasting.

In its service role, the operator manages the technical infrastructure and operational support that broadcasters, news organisations and media outlets rely on for seamless content delivery. That work includes end-to-end handling of video signals, low-latency transmission, maintenance of signal integrity, compliance with recognised broadcast quality expectations, and the coordination of live events, studio operations and remote contributions. The operator therefore acts both as a technical partner and as a content enabler for its clients.

In its educational role, the operator delivers specialised training courses covering live production decks and control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and the professional management of television and streaming productions. Courses are aimed at individuals and organisations that want to strengthen practical broadcast and live-event skills.

The operator is also the controller of the personal data processed through this website and through course enrolment. That role is described in the Privacy Policy, which explains how personal data is collected, used and protected in line with the United Kingdom General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

Legal Form, Registration Details, Tax Identifiers, Licences and Responsible Representatives

Legal form and incorporation

showlumo is incorporated as a private limited company under the laws of England and Wales and is registered with Companies House. These disclosures are made in accordance with the Companies Act 2006 and the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015, so that customers, partners, regulators and courts can identify precisely which legal person stands behind this website and its services.

Registration and tax identifiers

The principal non-contact legal identifiers of the business are as follows: Company Registration Number: 02867466; VAT Registration Number: GB 645 085 923; country of registration: England and Wales. The company is registered for Value Added Tax in the United Kingdom and accounts for VAT on its supplies in accordance with the Value Added Tax Act 1994 and the associated VAT regulations. Where VAT is chargeable on a course fee, a service engagement or a licence to use training materials, it is shown separately on the invoice and a compliant VAT invoice is issued. The company also maintains the registrations required for its activities in motion picture, video and television programme production and in the provision of adult commercial education. The same identifiers are reproduced in the footer of this site so that they remain permanently accessible.

Licences and regulatory position

Adult commercial education and media-production services of the kind offered here do not require a specific licence in the United Kingdom, and no additional authorisation is mandated for the core activities described on this website. The operator does not itself hold a television broadcast licence, so it is not a licensed broadcaster regulated by Ofcom; training is provided to professionals who work within the broadcasting sector rather than as a broadcasting service to the public. Where a course is delivered with an awarding body, a manufacturer or another partner, any certification, equipment or software requirement is stated at the point of enrolment. All operations are conducted in compliance with applicable broadcasting, consumer and data protection legislation.

Responsible representatives

The responsible representatives of the company are its directors, appointed in accordance with its articles of association and recorded at Companies House, where their details are available for public inspection. Day-to-day responsibility for this website, for customer communications, for course delivery and for data protection matters rests with those directors, who may be reached through the contact routes published on the Contacts page. Statutory filings, including confirmation statements and accounts, are kept up to date as required by law.

Registered Office and Available Contact Details

The Registered Office of the business is The Point, 37 North Wharf Road, Paddington, London W2 1AF, United Kingdom. The registered office is the official address for service of legal documents and for correspondence with Companies House and HM Revenue & Customs. A separate operational or trading address may be used for day-to-day business, including course delivery, but the registered office remains the primary legal location for formal notices.

General enquiries, enrolment questions, technical support requests and legal correspondence should be sent by email to [email protected], or by telephone to +44 (0)20 7963 7000. Postal correspondence should be addressed to The Point, 37 North Wharf Road, Paddington, London W2 1AF, United Kingdom. A contact form is also available on the dedicated Contacts page, and messages submitted there are routed to the same team.

The website uses a site-wide cookie banner to record your consent choices. The banner allows you to accept or reject non-essential cookies, and it does not collect your details for marketing purposes on its own. Any details you choose to enter into the contact form are used only to respond to your enquiry, as explained in the Privacy Policy.

We aim to respond to enquiries within a reasonable period, normally within a small number of working days, but formal legal notices are treated as received on the next working day if sent by email during business hours, or on delivery if sent by post. If you are an existing student, the quickest route for course-related questions is the contact channel confirmed in your enrolment confirmation.

Purpose, Scope and Intended Audience of the Website

This website is the primary online presence of showlumo. Its purpose is to describe the training courses and feed services offered, to allow professional enquiries and course bookings, and to provide the practical information that prospective students, production companies and technical teams need in order to decide whether what we offer suits their needs.

The scope of the site covers course descriptions, curriculum outlines, equipment and software requirements, operational capabilities, booking information and general business information. It does not sell consumer goods, and there is no retail checkout for physical products.

The intended audience is made up of media organisations, broadcasters, production companies, journalists, freelancers and technical teams that require reliable video-feed solutions or training in live production. The site is directed at business and professional users rather than at consumers shopping for leisure products, and courses are intended for adults aged 18 or over unless a specific course description states otherwise. Content is published in English, targets users in the United Kingdom primarily, and may be accessed internationally where local law permits.

Access to the Website and Acceptable Use

Access to the public areas of this website is free of charge and does not require registration. Access to course materials, downloads, booking areas or student resources may require an account, a valid enrolment or a password, and those credentials are personal to you. You are responsible for keeping them confidential and for all activity carried out under them.

When using this website, you agree not to:

use the site in any way that breaches applicable law, infringes the rights of others, or interferes with the normal operation, security or performance of the site;
attempt to gain unauthorised access to restricted areas, servers, data or accounts, or probe, scan or test the vulnerability of the site except with our written permission;
introduce viruses, malicious code or any other harmful material, or use automated tools to scrape, harvest or bulk-download content or personal data;
copy, reproduce, resell or redistribute course materials, video content or feeds except as expressly permitted by these terms or by a separate written licence;
use the site to send unsolicited commercial communications, or to impersonate showlumo, its staff, its clients or any other person.

We may suspend, restrict or terminate access to the site, to an account or to course materials where we reasonably believe that these rules have been breached or that access presents a security or legal risk. Where a suspension is caused by something other than a breach on your part, we will restore access as soon as the underlying issue is resolved.

Ownership and Permitted Use of Website Content, Trademarks and Other Intellectual Property

All content on this website is owned by showlumo or licensed to it. That includes text, course descriptions, curricula, training manuals, diagrams, illustrations, photography, video footage, live-feed demonstrations, audio, software, code, page layouts, databases and the overall design of the site. These works are protected by the Copyright, Designs and Patents Act 1988 and by international copyright and database rights.

Your permitted use of the site is limited to viewing the content for your own internal or personal purposes and, where you are enrolled on a course, using the materials supplied to you for your own learning. You may print or download extracts for personal reference only, provided that no proprietary notices are removed. You must not:

republish, sell, rent, sub-licence or commercially exploit our content or course materials;
show course materials, recordings or feeds in public, or use them for commercial training, without our prior written consent;
create derivative works from our materials, or extract substantial parts of our databases;
remove, obscure or alter any copyright, trade mark or attribution notice.

The name showlumo, together with associated logos, course names and branding, constitutes trade marks or protected trading names. No licence to use any of them is granted by your use of this website or by your enrolment on a course, and they may not be used in a way that suggests endorsement, partnership or affiliation without our written permission. Third-party names, equipment brands and software products mentioned on the site remain the property of their respective owners and are referenced for identification and training purposes only.

Courses, Enrolment, Payments, Cancellation and Consumer Rights

Course places are allocated in the order that bookings are received and are confirmed once payment has been received or an agreed purchase order has been accepted. Details of fees, payment methods, deposit arrangements, invoice terms and accepted currencies are set out in the Payment and Refund Policy, which forms part of the contract between us.

Where you book as a consumer at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you a period of 14 days from the day of the contract to cancel a distance contract without giving a reason. If you ask us to begin delivering training or to give you access to digital course materials during that period, you acknowledge that you may lose the cancellation right once delivery has started or the digital content has been supplied, to the extent the law permits. If a course is booked by a business rather than a consumer, statutory cancellation rights do not apply and any cancellation or postponement terms are those stated in the Payment and Refund Policy and your booking confirmation.

Where a course is cancelled or rescheduled by us, you will be offered an alternative date, a credit or a refund of the fee for the part not delivered. Nothing in this section or in any of our policies affects your statutory rights under the Consumer Rights Act 2015, including the right for services to be performed with reasonable care and skill within a reasonable time and at a reasonable price.

Accuracy, Availability and Proportionate Limitations of Liability

Accuracy of information

We take reasonable care to ensure that the information on this website, including course content, timings, equipment lists and technical specifications, is accurate when published. Course outlines and technical environments change continually, and minor variations may occur without notice. Nothing on this site is professional consultancy or operational advice for a particular live broadcast, and you are responsible for assessing whether a course or service suits your own circumstances.

Availability

We work to keep the site available, but we do not guarantee uninterrupted or error-free access. Access may be interrupted by maintenance, updates, network failures, security incidents or events beyond our reasonable control. Where a live course session is affected by a technical failure on our side, we will offer a make-up session or an equivalent remedy.

Limits of liability

To the extent permitted by law, showlumo excludes liability for loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss arising from your use of this website or from reliance on its content. Our total liability arising out of or in connection with the site or a course is limited to the total amount of fees paid by you for the course or service concerned.

What we do not exclude

Nothing in this legal information limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 49 of the Consumer Rights Act 2015 where they apply, or for any other liability that cannot lawfully be limited. If you are a consumer, your statutory rights are not affected by these limitations.

External Links and Third-Party Content

This website may refer to or link to third-party websites, platforms, software, equipment manufacturers or hosts. Such references are provided for convenience and professional context only. We do not control those sites and are not responsible for their content, availability, accuracy, security or privacy practices.

Links do not imply our endorsement of the third party, and inclusion of a third-party product or brand in a course does not mean that the brand endorses us. If you follow a link to another site, you leave this website and the terms and privacy policy of that other site apply. Embedded or externally hosted media, such as video players or streaming feeds, may set their own cookies or similar technologies; where such content is loaded non-essentially, we ask for your consent first through the site-wide cookie banner. Any dealings you have with a third party, including purchases and support arrangements, are between you and that third party.

Cross-References to Other Policies

This legal information page must be read together with the following documents, which are published elsewhere on this website and form part of the terms on which the site and its services are provided:

the Privacy Policy, which explains how personal data is collected, used, stored and shared in accordance with UK GDPR and the Data Protection Act 2018, and sets out your rights as a data subject;
the Cookie Policy, which describes the cookies and similar technologies used on the site and how consent is managed under the Privacy and Electronic Communications Regulations;
the Terms and Conditions, which govern the contractual relationship between you and showlumo for bookings, courses and services;
the Payment and Refund Policy, which sets out payment terms, invoicing, cancellation, transfer and refund arrangements.

These documents are reachable from the navigation or footer of the site and from the Contacts page. If there is a conflict between this page and one of those documents, the specific document prevails for its own subject matter. Please read them before you book a course or engage our services.

Data Protection, Privacy and Cookies

showlumo processes personal data as a controller. The data we handle typically includes names, employer details, job roles, email addresses, telephone numbers, billing information, booking records, attendance records and technical information generated when you use the site. We process it to respond to enquiries, administer enrolments, deliver training, manage payments and records, protect the security of the site, and meet legal and accounting obligations.

Under the UK GDPR and the Data Protection Act 2018, the lawful bases we rely on are usually performance of a contract, our legitimate interests in operating a professional training and media-feed business, compliance with legal obligations, and consent where it is specifically required, such as for non-essential cookies or optional marketing. We keep personal data only for as long as necessary for those purposes, and then delete or anonymise it in line with our retention schedule.

You have the right to be informed, to access your data, to have inaccurate data corrected, to have data erased in certain circumstances, to restrict or object to processing, and to data portability where it applies. You may also withdraw consent at any time without affecting the lawfulness of earlier processing. Requests can be made using the contact details below and will be answered within one month, extendable where the law permits. If you are not satisfied with our response, you may complain to the Information Commissioner's Office, the United Kingdom supervisory authority for data protection. Cookies and similar technologies are governed by the Cookie Policy and by the consent choices recorded in the site-wide banner.

Applicable Law, Competent Courts and Consumer Dispute Rights

This legal information page, your use of the website and any dispute or claim arising from it are governed by the law of England and Wales. Subject to the paragraph below, the courts of England and Wales have exclusive jurisdiction over any dispute connected with this website or with our services.

If you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom in which you live, and nothing in this page removes that protection. If you are a consumer resident in another country, mandatory consumer protection rules of your country of residence continue to apply and are not affected by this choice of law clause.

Before starting formal proceedings, we ask you to raise the matter with us first through the contact routes below, so that we have a proper opportunity to resolve it informally. We do not currently participate in an alternative dispute resolution procedure for consumer disputes and are not obliged to do so, but this does not restrict your right to use any ADR scheme or platform that is available to you, nor your right to bring a claim in court. Nothing in this section limits any right you may have under the Consumer Protection from Unfair Trading Regulations 2008 or the Consumer Protection (Amendment) Regulations 2014 in respect of misleading or aggressive commercial practices.

Contact Route, Changes and Last-Updated Date

For questions about this legal information page, about the way the site or our services are operated, or about any of the policies referred to above, please use the contact form on the Contacts page, or contact us by email at [email protected], by telephone on +44 (0)20 7963 7000, or by post at The Point, 37 North Wharf Road, Paddington, London W2 1AF, United Kingdom. Please include enough detail for us to identify your enquiry, and quote your booking reference if your question concerns a course.

showlumo may update this page at any time to reflect changes in law, in our business practices, in the services offered or in regulatory requirements. Material changes will be signalled by a new last-updated date at the top of this page and, where the change is significant, by an additional notice on the site. Continued use of the website after an update takes effect constitutes acceptance of the revised version. Where a change affects an existing contract, we will not apply it retrospectively to your booking without your agreement.

This version of the legal information page was last updated on 6 November 2026. Please always refer to this page for the current version rather than to any printed or cached copy.