Payment and Refund Policy
Last updated: 6 November 2026.
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all paid services offered by showlumo including professional video operation training courses live signal management workshops content distribution programmes camera work modules and related high quality feed creation services for news and broadcasting. It covers digital course access subscription based learning materials and any bundled consultancy sessions. The policy does not extend to free introductory materials or third party tools accessed through our platform.
Prices currencies taxes and any additional charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is added at checkout for customers located in the United Kingdom. No hidden fees apply to standard enrolment however additional charges may arise for expedited certification or extended access beyond the purchased period. Currency conversion fees charged by your payment provider remain your responsibility.
Accepted payment methods payment authorisation and payment security
We accept major credit and debit cards processed through secure gateways. Payment authorisation occurs immediately upon order submission. All transactions employ industry standard encryption and comply with PCI DSS requirements. showlumo does not store full card details.
Order booking or service confirmation and when a contract is formed
A binding contract forms when we send an order confirmation email following successful payment. Access credentials for digital courses are issued within one business day. You must review all details before confirming payment as changes after formation may incur administrative fees.
Cancellation rights and applicable cancellation periods
Under UK consumer law you have a 14 day cooling off period from the date of contract formation during which you may cancel without penalty provided you have not commenced the digital content. Once course materials are accessed or downloaded the right to cancel is lost. Subscriptions may be cancelled at any time with effect from the next billing cycle.
Refund eligibility exclusions and non refundable items or services
Refunds are available only where cancellation occurs within the cooling off period and no substantial content has been accessed. Non refundable items include completed modules downloaded resources and any promotional bundles. Services rendered prior to cancellation are excluded from refund calculations.
The step by step procedure and information required to request a refund
To request a refund contact us via the form on our Contacts page or email [email protected]. Provide your order number full name account email address and reason for the request. Include any supporting evidence such as confirmation of non access to materials. Requests must be submitted in writing within the applicable period.
Inspection approval rejection and notification of the refund decision
Our team reviews each request within ten business days. You will receive written notification of approval or rejection via email. If rejected the reasons will be explained clearly. You may appeal once with additional information within seven days of rejection.
Refund method processing time and when funds should reach the customer
Approved refunds are issued to the original payment method. Processing takes up to fourteen business days after approval with funds typically appearing in your account within five to ten additional days depending on your provider. No refunds are provided in cash or alternative currencies.
Special rules for digital content subscriptions services or promotional offers where relevant
Digital content access begins immediately upon payment confirmation and cannot be returned once started. Subscriptions renew automatically unless cancelled prior to the renewal date. Promotional offers are non transferable and refunds are calculated on the discounted price paid.
Failed payments duplicate charges chargebacks and suspected fraud
Failed payments must be resolved within seven days or enrolment may be suspended. Duplicate charges are investigated and credited automatically where verified. Chargebacks without prior contact may result in account suspension. Suspected fraud triggers immediate investigation and may involve reporting to authorities.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 the Consumer Contracts Regulations 2013 UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by contract terms.
Contact route policy changes and last updated date
For queries regarding this policy please use the contact form on our Contacts page or reach [email protected] or +44 (0)20 7963 7000. The Point, 37 North Wharf Road, Paddington, London W2 1AF, United Kingdom serves as our registered address. We may update this policy periodically with changes effective upon publication. The last update occurred on 6 November 2026. Continued use of services after changes constitutes acceptance of the revised terms.